Refund and Returns Policy:
Thank you for choosing RM Vape Bang. Your satisfaction is important to us, and we want to ensure a smooth experience with our products. Please take a moment to review our updated refund and returns policy.
Return Period:
Our return policy offers a 7-day window from the date of item receipt for you to initiate a return.
Eligibility Requirements:
To qualify for a return, the item must be in its original condition – unworn, unused, with tags intact, and in its original packaging. Papildomai, a valid receipt or proof of purchase is required.
Initiating a Return:
To start the return process, kindly contact us at support@rmvapebang.com. Once your return request is approved, we will provide you with a return shipping label and detailed instructions for sending back your package. Please note that unauthorized returns will not be accepted.
Damages and Concerns:
Upon receiving your order, please inspect the items thoroughly. If you identify any defects, damages, or receive incorrect items, notify us immediately for a prompt resolution.
Non-Returnable Items:
Certain items are non-returnable, including perishable goods, custom-made products, personal care items, hazardous materials, liquids, gases, sale items, battery product,and gift cards. For inquiries regarding the return eligibility of specific items, feel free to reach out.
Exchanges:
For a hassle-free exchange, initiate a return for the existing item. Once approved, proceed to make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, without the need for justification. Return conditions align with our general policy.
Refunds:
After receiving and evaluating your return, we will notify you of the refund approval status. Once approved, the refund will be processed to your original payment method within 10 business days. Please consider additional processing time by your bank or credit card company.
Follow-Up:
If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us at support@rmvapebang.com for assistance.
We appreciate your trust in RM Vape Bang and are committed to addressing any concerns you may have. Thank you for your cooperation with our updated refund and returns process.